“However, the most important part was the last question, in which we asked users to describe the…”

“However, the most important part was the last question, in which we asked users to describe the process of a specific research task they had recently undertaken. Listening to the scenarios allowed us to clarify some of the other information provided, while the initial answers themselves took on much richer meaning when read in the context of this open-ended question.”

Christine Stohn, “Ex Libris User Studies: How Do Users Search and Discover?” Ex Libris Initiatives Blog
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